SHIPPING FAQS

WHAT ARE MY SHIPPING OPTIONS?

Avirex.com offers FREE FEDEX GROUND SHIPPING on all U.S. Orders.

Avirex.com orders received by 12PM EST ship the next business day, which is Monday through Friday, excluding weekends and the following U.S. holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. 

Orders are shipped via FedEx with the following options. For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

 FEDEX GROUND 

Order is delivered within 5-7 business days after processing, pending availability and credit card verification.

 DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

 

INTERNATIONAL SHIPPING

CAN I SHIP INTERNATIONALLY?

At this time we are unable to ship outside the U.S.

 

SHIPMENT AND ORDER TRACKING

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

All orders submitted by 12PM EST, ship the next business day. Orders placed after 12PM EST, will be processed the next business day. All shipments will leave our warehouse within one business day. You will receive an email confirmation when your order has shipped with estimated delivery time. Please note that estimated shipping is based on business days only, excluding weekends and holidays.

WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

You may contact Customer Service at service@avirex.com. Once an order has shipped, you will receive a shipping confirmation email that will contain your tracking number.

WHAT’S THE DIFFERENCE BETWEEN “ORDER DATE” AND “SHIP DATE”?

On most websites, “Order Date” and “Ship Date” are not the same. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

For example, if you place an order on Friday after 12PM EST, your package will not ship until after the weekend, on the next business day.

 

RETURNS

WHAT IS THE AVIREX RETURN POLICY?

Merchandise purchased directly from Avirex.com that is unwashed, unworn, unused, and in their original condition, with original garment tags attached may be returned within 30 days from date of purchase for full refund in original form of payment in accordance with the terms and conditions below. All return merchandise must also be accompanied by proof of purchase from Avirex.com in order to qualify for a full refund.

Avirex will not accept any returns or exchanges of Avirex-branded items purchased from anywhere other than items purchased directly from Avirex.com. If you have purchased an Avirex-branded item from another retailer, all such purchases will be subject to the terms and conditions of that retailer’s return and exchange policies.

Items marked as Final Sale at the time of purchase cannot be exchanged or returned at any time.

HOW DO I RETURN MY AVIREX.COM MERCHANDISE?

Follow these simple steps:

  1. Email service@avirex.com indicating your order number and list the qualifying item(s) you wish to return. You can find your order number in your order confirmation email.
  1. You will then receive a pre-paid FedEx return label and Return Merchandise Authorization number (“RMA”). The merchandise must be mailed back within 30 days from date of purchase and must be accompanied by the unique RMA.
  1. Package your return item(s) in the manufacturer's product box and Avirex packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  1. You will receive an email confirmation when your refund is processed containing details of your return shipment, as well as information about your refund.

CAN I RETURN OR EXCHANGE THE AVIREX-BRANDED MERCHANDISE I PURCHASED FROM A BRICK AND MORTAR STORE OR THIRD-PARTY RETAILER’S WEBSITE?

No. Avirex currently does not own or operate any physical store locations. Merchandise purchased from any brick and mortar retailer, department stores,  specialty stores, or any third-party retailer’s website must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. Avirex will not accept any returns or exchanges of Avirex-branded items purchased from anywhere other than those items purchased directly from Avirex.com.

Avirex reserves the right to refuse return of any merchandise that does not meet the above requirements.

HOW ARE REFUNDS HANDLED?

All qualifying refunds will be credited to your original payment method.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your return package has been received, your refund will be processed by Avirex within 3-5 business days. However, the refund may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.